Frequently Asked Questions

Q: I own my own building lot & was wondering if you would build an Architectural Concepts home on my lot.
A: Yes, we will build on your lot or ours.

Q: How can I contact your corporate office?
A: Address:
PO Box 157
Oilville, VA 23129
Main Number: 804-556-4312
Fax Number: 804-556-8127
Email: archcon@wildblue.net

Q:How do I know what is covered in my Limited Warranty Agreement?
A: A copy of the Limited Warranty Agreement is given to you at time of contract and at closing.  There is also a copy available for download from this site.

Q: Who should I call for service?
A: At the time of your final walk through you are given a list of Subcontractors that worked on your home.  Please contact the appropriate Subcontractor and also keep Architectural Concepts aware of any issues.

Q: How do I schedule my one year punch-list?
A: You should fax/email/mail your New Home Warranty Service Request 30 days before your anniversary date.

Q: What should I do in case of an emergency?
A: Emergency Service:
There are some very limited situations which rise to the level of Emergency Service, and we have established a special process for these situations.  We understand that sometimes things occur in your home that are of very great concern to your, but do not meet the definition of emergency service listed below.  If the issue is a true emergency, please call the appropriate trade or utility contractor directly and call Architectural Concepts so that we can be aware of any issues for follow-up.

Q: What constitutes an emergency service?
A: Definition of Emergency Service
Architectural Concepts defines an emergency service situation as one in which there is a:

• Total loss of heat when the outside temperature is below 55 degrees Fahrenheit
• Total loss of electricity (check with the utility company before reporting this circumstance to Architectural Concepts or the electrician).
• Total loss of water
• Gas leak (contact your plumber if the leak is at the furnace or water heater supply lines).  If you have a gas leak, leave your home immediately and do not use the phone in your home.

Note: Please be advised that the lack of air conditioning, while inconvenient, is not considered an emergency.  The service request will have to be scheduled under normal conditions.  Please check your air conditioning units for proper operation before you need to use it.